ReconNavigator:
Navigate the journey to fully capturing ROI
Continued training and support are critical components in making sure you are taking full advantage of your financial close technology. If you’ve implemented new technology, or even if you’ve been using it for years, your organization has changed and the technology should be empowering your user base and driving efficiency in the financial close. But what if it isn’t? That’s where we come in - by providing three tiers of support and guidance of our highly qualified, experienced team of resources - and ensuring that your organization is empowered to use the technology as an enabler to the people and processes of the financial close. These services are available separately as shown below or as a customizable ReconNavigator service package.
Are you looking for ways to tackle these challenges?
Your organization recently implemented a new technology and your team needs additional training to understand the new technology and maintain best practices.
Your organization is experiencing turnover in the system administration role(s).
Your technology is continuously upgraded, but other initiatives have taken priority over sustained maintenance, training and process improvement.
Your organization just acquired a new company and your system administrator team is not equipped to handle onboarding the new accounts and reconciliation process into the financial close technology
ReconAdvantage
Our ReconAdvantage service is designed to act as a safety net. Our experts will ensure that your newly implemented solution operates as expected within your real-world environment. Our team of experts will support you as you encounter issues for the first time and continue to work with you as you learn and gain confidence in maintaining the application.
At this stage, we focus on fundamentals, of understanding the features in use, the configuration associated with them as well as basic level troubleshooting to address typical system issues that arise in day-to-day operation.
Additionally, you can lean on our experts for more technical tasks when your team doesn’t have the depth of knowledge or time to take on new or updated configuration.
ReconCoach
As an administrator of a key financial application, there are times you want to have access to someone who has all the answers.
Our ReconCoach services focus on proficiency through an annual skills assessment to determine specific areas of growth that align with your business needs. For this level of service, we broaden our training to areas requiring new and updated configuration as well as intermediate level troubleshooting to address system issues that can arise.
This includes having the ability to ask for help on something that doesn’t seem to be working as well as it should, or asking our experts to review options for how to accomplish a new process/activity/task in the software, discuss implications of different choices and best practices, help you step through the configuration the first time as well as help you gain confidence in how you will operate in a new version. Our product experts are available to provide that additional help - right when you need it.
Your goals and objectives for choosing your financial reconciliation software are likely still the same as they were when you first implemented it. The real question now is – have you realized them? If not, how can you?
With our expert guidance, you will chart your path to increased standardization, optimization, automation and AI. Our usage and configuration assessment will provide a roadmap for your organization to achieve sustained, year-over-year returns on your investment through adoption of the valuable features and powerful functionality of the software you’re already using.
Our ReconExcel services offer you the opportunity to select the features and functionality that will have the greatest impact to your company’s ROI and have an expert work with you and your team to bring them online successfully.
ReconExcel
